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Account Options

There are several different features you may add to your ProPay Account. These extra features generally have annual fees associated with each specific item.

  1. Is there more than one kind of ProPay Account?
  2. How do I add the ability to accept Discover® Cards?
  3. How do I add the ability to accept American Express® cards?
  4. How do I add the ability to process using a touch-tone telephone?
  5. Is there an online training course or demo that I can view?
  6. Can I have a monthly statement mailed to me?
  7. Where can I get an online report showing my ProPay activity?
  8. Where can I get credit card decals and signage?
  9. Where can I get credit card graphics for my website?
  10. Will I be affected by the recent "Honor All Cards" Visa®/MasterCard® settlement?

1. Is there more than one kind of ProPay Account?

There is only one type of ProPay Account offered to the general public. ProPay does maintain relationships with certain corporate affiliates that enable us to offer more than one type of ProPay Account to them. If you were referred to ProPay by a certain company, check with that company for specific sign-up instructions.

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2. How do I add the ability to accept Discover Cards?

Discover card acceptance is a feature on the higher level ProPay Accounts. Upgrade your account to enable Discover card acceptance.

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3. How do I add the ability to accept American Express cards?

American Express card acceptance is a feature on the higher level ProPay Accounts. Upgrade your account to enable American Express card acceptance.

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4. How do I add the ability to process using a touch-tone telephone?

Phone processing is a feature on the higher level ProPay Accounts. Upgrade your account to enable phone processing.

Once your account is enabled for phone processing, all you have to do is follow the phone processing instructions. You're ready to process transactions anywhere at anytime!

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5. Is there an online training course or demo that I can view?

It will only take you a few minutes to become an expert at accepting credit cards with ProPay! Just click on the link below and we will quickly take you through step-by-step instructions.

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6. Can I have a monthly statement mailed to me?

ProPay charges $10.00 per month to mail a paper statement to you.

The same information that is mailed to you is also made available in your online report section within your ProPay Account, which you can print off for free (see below).

To activate or discontinue the option to have a monthly statement mailed to you:

  1. Log in to your ProPay Account.
  2. Mouse over My Account and select Edit My Profile.
  3. Select Change Options.

You'll then see the option for the monthly statement. Check or uncheck the option to activate or discontinue this feature. Be sure to click the Submit button when finished.

The fee for the monthly statement is deducted from the available balance in your ProPay Account. Be sure to have at least $10.00 in your ProPay Account if you've selected this option.

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7. Where can I get an online report showing my ProPay activity?

Accessing the reports of your previous transactions is very simple.

  1. Log in to ProPay.
  2. Click View Reports.
  3. Select the report (and the month) you would like to view.
  4. Click Go.

You can also access the specific report you would like to view by clicking the applicable link under the My Reports area that you see on your Member Homepage:

My Reports

ProPay stores the current month's report, along the previous three months' reports for your convenience. We encourage you to print off these reports as you go throughout the year so your records are complete and up to date.

At the beginning of each year, we also offer an annual fee summary, for a fee, of the previous year's activity.

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8. Where can I get credit card decals and signage?

The various credit-card brands usually offer free decals and signage that you can order from their website's.

You may visit these website's by clicking on these links: Visa's Website, MasterCard, and Discover. You may also download printable signs from ProPay (click here).

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9. Where can I get credit card graphics for my website?

The various credit card brands usually offer free images and graphics that you can download from their websites.

You may visit these websites by clicking on the following links: Visa, MasterCard, and Discover, and American Express.

You may also download ProPay logos and banners to put on your website.

10. Will I be affected by the recent "Honor All Cards" Visa/MasterCard settlement?

Effective January 1, 2004, you will have the choice to change your individual card acceptance policy as a merchant. For specific details, click here. The cost to use ProPay is the same regardless of credit or debit card acceptance.

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