Sign Up Questions
ProPay is designed for small businesses and individuals to easily sign up
for a merchant account to use for credit card processing.
- What are the requirements for joining ProPay?
- I am not located in the United States. Can I still get a ProPay
Account?
- May I have more than one ProPay Account in my household?
- Why are ProPay's requirements for joining so strict?
- Why am I required to send you my Social Security number as
part of the signup process?
- Why was a ProPay Account not set up after I signed up?
- When I try to sign up for an account it gives me a Duplicate
Account error.
- May I sign up for a ProPay Account using my business name
and tax ID number instead of my own personal information?
- Is it possible for my account to become inactive?
1. What are the requirements for joining
ProPay?To join ProPay you must, at a minimum:
- Be at least 18 years of age.
- Provide your Social Security number.
- Provide a valid physical address in the United States.
- Not be listed on the Visa®/MasterCard® Merchant Terminated File.
- Provide your real name, phone number, and other basic contact information.
- Have a checking account established within the United States that can
accept incoming ACH (electronic check) transactions.
- Have access to the Internet with a compatible web browser and printer.
- Read and accept the terms provided in the Payment
Services Agreement.
- Not be listed on the U.S. Treasury Office of Foreign Asset Control's (OFAC) Specially Designated Nationals List.
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2. I am not located in the United States. Can I still get
a ProPay Account?Because of the security requirements that ProPay has, all applicants must
have a valid Social Security number, a physical address within the United States,
and a checking account established within the United States.
Therefore, ProPay is currently unavailable outside the United States.
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3. May I have more than one ProPay Account in my household?Yes, each person may have his or her own ProPay Account. However, only one
ProPay Account will be issued per individual.
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4. Why are ProPay's requirements for joining so strict?
Because ProPay is allowing individuals to process credit cards,
we must be very cautious about to whom we give this ability.
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5. Why am I required to send you my Social Security number
as part of the signup process?We can understand your hesitation regarding sending us your Social Security
number. Like banks or other financial institutions, ProPay requires your Social
Security number to verify your identity.
We also run a cursory check against your Social Security number, along with
your address and other personal information, to make sure you meet our signup
requirements (see requirements above).
Please refer to our privacy policy to
see how your confidential information is used.
We use your Social Security number for verification purposes only. We do not
send it to third parties, and the sign-up form is completely secure.
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6. Why was a ProPay Account not set up after I signed up?There are many possible reasons for our inability to set up a ProPay Account,
but it is usually due to a combination of one or more of the following reasons:
- A mistyped Social Security number or date of birth
- A past bankruptcy or terminated merchant status
- A mistyped first or last name
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7. When I try to sign up for an account it gives me a Duplicate
Account error.A Duplicate Account error usually means you have signed up before and forgotten
about it.
This message may also occur when we are unable to set up an account for you
and you try to sign up a second time.
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8. May I sign up for a ProPay Account using my business name
and tax ID number instead of my own personal information?While many ProPay Account holders use their accounts for their small businesses
(which is fine) we still require that accounts be set up using personal information,
not EIN or DBA information. Our service agreement is designed for an individual
to accept personal responsibility for all account activity.
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9. It is possible for my account to become inactive?Yes. Generally, an account will be deemed inactive after 1 year of inactivity
or after failure to pay fees.
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