Customer Service
QUESTIONS?
ProPay provides superior, prompt service at your fingertips.
Tutorials:
ProPay has created a library of tutorials that you can access any time. Our most popular tutorial, How to Process a Credit Card would be a great place to start. This online visual tutorial shows you exactly how ProPay works.
Frequently Asked Questions (FAQ)
The FAQ answers common questions quickly by keyword or topic. Click Here
E-mail
ProPay guarantees that you will receive a response to your e-mail inquiries within one business day. Send questions to:
Electronic communication to ProPay in an e-mail should never include the following:
- Full Social Security Numbers
- Credit Card Numbers
- Card Verification Numbers
- Your ProPay Prepaid MasterCard® Card Number
- Your ProPay Prepaid MasterCard® Card Verification Number
ProPay is concerned about the protection of your personal information, as well as the protection of your customer’s personal information. Furthermore, privacy law and Card Association rules clearly restrict the electronic communication and storage of personal information.
We can still answer any question you might have about a specific transaction by simply providing your name, e-mail address or user ID associated with your Account, and the date, dollar amount, or transaction ID number of the transaction in question. Phone
As a Mary Kay Independent Beauty Consultant, you have special access to customer service by phone. To talk to a ProPay Customer Service Representative, call (800) 630-8115. Telephone support is available Monday through Friday 7:30 a.m. to 8:00 p.m. (Central Time)
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