Unable To Open Account

Thank you for submitting your application for a ProPay Account. Unfortunately, some of the information you entered could not be properly verified. Please DO NOT attempt to sign up again as your application information is pending review. In order to continue your application, please follow these instructions:

1. Please download and print the Exceptions Form. (Adobe Acrobat Reader is required to read and print this document. To download a free version if you do not have Adobe Acrobat Reader click here)
2. Complete the form by filling in the required information.
3. Mail the form to ProPay. Mailing instructions are included on the form.

You should receive a response from ProPay within two to three business days after we receive your form.

If you have any questions or concerns about this process, please e-mail our Exceptions Department. You will receive a prompt and courteous response.

Again, we thank you for applying for a ProPay Account and appreciate your willingness to take this small step to submit your application.