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Prepaid Mastercard® Tutorial

Card Limitations

 

Is the Mastercard a credit or debit card?

The Prepaid Mastercard is neither a credit card nor a traditional debit card. Because of this subtle difference, there are some slight limitations on how the card can be used.

Details on where you CAN use the card:

Generally, you can use the Prepaid Mastercard at locations where Mastercard Debit Cards are accepted. You will only be able to charge up to the amount in your ProPay Account "Available Balance." Since it is not a credit card, the card may not be used for an amount above your ProPay Account "Available Balance." If the card does happen to charge an amount above your "Available Balance," you will be responsible for any negative balance on your card.

You may withdraw up to your full "Account Balance," or $1000 in cash per day, whichever is less at participating ATM's worldwide. With over 900,000 ATMS's in over 120 countries, you're never far from an ATM. Simply look for an ATM displaying the Cirrus logo or Mastercard logo (displayed on the left side of this page and on the back of your card). The ATM owner or operator may assess additional transaction fees, which should be posted on the ATM or ATM screen.

Details on where you CAN'T use the card:

The card may not be used for certain transactions. Examples of these transactions include but are not limited to:

  • Pay at the pump gasoline
  • Reserving or placing items on hold

Although the card will not work properly at the pump, you may buy gasoline with your card by paying for it inside. There may also be other businesses in which problems could arise. In such cases you may not be able to use your Prepaid Mastercard.

Withdrawal and Purchase Limits

You may only withdrawal or purchase amounts less than or equal to your ProPay Account "Available Balance." For your protection, if an unusual amount of activity or transactions take place in a short period of time, you may receive a call from ProPay to investigate the behavior.

Temporary Mastercard Authorizations

A temporary authorization transaction is the result of a merchant requesting to confirm that your linked Prepaid Mastercard is active and has a sufficient "Available Balance" to accommodate transactions. Temporary authorizations may not be disputed until they have settled. Learn more about temporary authorizations.

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ProPay, Inc. is a registered ISO of Wells Fargo Bank, N.A., Walnut Creek, CA. The ProPay Prepaid Mastercard is issued by Pathward®, N.A., Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.
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